Shipping and returns

Delivery

We ship from our warehouse in Riga. In Lithuania, Latvia and Estonia you can choose a parcel locker or a courier to your door. To other countries we deliver by courier. The delivery options available for your address are shown at checkout.

Price

  • Parcel locker in Lithuania, Latvia or Estonia on orders from 50 € – free
  • Parcel locker in Lithuania, Latvia or Estonia on orders under 50 € – 5 €
  • Courier in Lithuania, Latvia or Estonia – 5 €, express courier – 10 €
  • Express courier to other EU countries – 10 € (Italy and Spain 12 €, Ireland 17 €)
  • Express courier to the United Kingdom, Norway and Switzerland – 15 €
  • Express courier to the USA and Canada – 12 €
  • Other countries – courier 25 €, express courier 40 €

Prices include VAT where it applies. For deliveries outside the European Union, customs duties or import taxes may be charged by the destination country and are paid by the recipient.

Delivery time

We dispatch orders within 1–2 working days of receiving payment. Delivery then takes 2–5 working days in Lithuania, Latvia and Estonia, 3–7 working days elsewhere in the EU and 8–15 working days to other countries.

When your parcel arrives at the parcel locker or is on its way with the courier, you will receive a text message and an e-mail. That is why it is important to enter the correct phone number with your order.

Returns

Within 30 days, no reason needed

If the product isn’t right for you, return it within 30 days of receipt. You don’t need to give a reason.

In Lithuania, Latvia and Estonia we pay for the return shipping: we will e-mail you a prepaid label – all you need to do is pack the product and drop it off at a parcel locker. From other countries, the cost of return shipping is paid by the buyer, unless the product is damaged or faulty; we recommend a tracked service.

How to return

  1. Write to [email protected] and give your order number
  2. Within one working day we will reply with return instructions and, in the Baltic states, a prepaid return label
  3. Pack the product securely
  4. Send the parcel as instructed

We refund the money using the same method you paid with, within 14 days of receiving your notice of withdrawal. We may withhold the refund until we have received the product or proof that it has been sent back.

Condition of the product

The returned product must be undamaged and fit for use. You may unpack and inspect the product as you would in a shop. If the value of the product has decreased due to use beyond inspection, we have the right to reduce the refund.

Statutory right of withdrawal

Regardless of the 30-day period we offer, you have the statutory right to withdraw from the contract within 14 days of receiving the product without giving a reason. You will find a model form here.

Damaged or faulty product

If you receive a damaged product, contact us as soon as possible and attach photos. We will replace the product or refund your money – the shipping costs are on us.

Contacts

SIA SPM ORTOTO
Reg. No. 40203618163
VAT No. LV40203618163
Baznīcas iela 13–19, LV-1010 Riga, Latvia
E-mail: [email protected]
Legal matters: [email protected]
Phone: +371 28017200 (Mon–Fri 9:00–17:00)